Refund policy

Last Updated: July 10, 2026

At Scentorea, we want you to shop with confidence. If your order arrives damaged, defective, or incorrect, we'll work with you to resolve the issue quickly and fairly.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • You received the wrong product.
  • Your product arrived damaged or leaking.
  • The item is defective or faulty.

To qualify for a return or exchange, the product must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include proof of purchase or your order number.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns or exchanges for:

  • Opened or used attars.
  • Products damaged due to misuse or improper storage.
  • Sale or clearance items (unless damaged or incorrect).
  • Gift cards.

How to Request a Return

To request a return or exchange, please contact us within 7 days of delivery.

Email: scentorea.store@gmail.com

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the product and packaging (if applicable).

Please do not return any item without contacting us first. Returns sent without prior approval may not be accepted.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, refunds will be processed within 7–10 business days using the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, approved refunds will be issued through a mutually agreed payment method.

Exchanges

If you receive a damaged, defective, or incorrect product, we'll gladly replace it at no additional cost, subject to product availability.

Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will instead be handled according to this Refund Policy.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: scentorea.store@gmail.com

Our support team is always happy to help. Thank you for choosing Scentorea.